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Privacy Policy
Gizbo Casino holds a licence from the Curaçao Gaming Authority (Licence No. OGL/2024/169/0146, issued 28 October 2024), and all transactions are protected by 128-bit SSL encryption.
Information we may collect
When you browse the website, create an account, play games, make a deposit or request a withdrawal, Gizbo Casino may handle information that identifies you or relates to your use of the services. The information collected depends on the services you use, the information you provide and the legal checks that may apply to online gambling activities.
The types of information typically handled by a casino website may include the following:
- Account details, such as your name, date of birth, username, password, residential information and contact details.
- Identity and verification information, including documents or information used to confirm your identity, age, location or eligibility to use the services.
- Payment and transaction records, such as deposits, withdrawals, account balances, game activity and relevant payment method details. Payment information may be processed by specialist payment providers, and full card or banking details may not be stored by the website.
- Communications and support information, including messages, enquiries, complaints, feedback and records of interactions with customer support.
- Technical and device information, such as your internet protocol address, browser type, operating system, device identifiers, language settings, approximate location and information about how you use the website.
- Cookie and similar technology information, including session data, preferences, security information and activity used to understand website performance.
- Information connected with responsible gambling, account safety, fraud prevention or compliance checks, where this is relevant to operating the services.
You should only provide information that is accurate, current and relevant. If information is incomplete or incorrect, account access, verification, payments or support may be affected. You should also avoid sending unnecessary sensitive information through ordinary messages or support channels.
How and why information is used
Personal information may be used to provide, operate and improve the website and gambling services. The purpose for using information will depend on the circumstances in which it was collected and the service being provided. Typical purposes include:
- Creating and administering your player account, including helping you sign in and maintain account security.
- Processing deposits, withdrawals and other account transactions, and keeping accurate financial records.
- Completing identity, age, location, account security and other verification checks.
- Detecting, preventing and investigating fraud, money laundering, collusion, abuse, unauthorised access and other prohibited or unlawful activity.
- Providing customer support, responding to enquiries and handling complaints or service requests.
- Operating games, website features and technical systems, including troubleshooting, testing and maintaining security.
- Meeting legal, regulatory, tax, accounting, court or other official requirements that apply to the services.
- Applying responsible gambling procedures, protecting players and supporting the safe operation of the account.
- Understanding website usage, measuring performance and improving content, navigation and services.
- Sending service messages, account notices, security alerts and other communications needed to manage your account.
- Sending marketing communications where permitted and, where required, where you have provided consent or otherwise indicated a preference to receive them.
Where information is used for marketing, you can generally withdraw your consent or change your communication preferences. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal. You may still receive important service, security or account messages where they are necessary to provide the services or meet legal obligations.
Sharing information
Information may be shared with service providers and professional partners that help operate the website. These may include payment processors, identity and verification providers, technology and hosting providers, customer support tools, security and fraud prevention services, analytics providers and professional advisers. These parties should only receive information relevant to the services they provide and may be required to protect it.
Information may also be disclosed where necessary to comply with a legal or official request, protect the rights and safety of players or the website, investigate suspected wrongdoing, enforce the Terms and Conditions, or support a business transfer or restructuring. Information may be processed or stored outside Australia by service providers. Where this occurs, reasonable steps should be taken to protect information in accordance with applicable privacy requirements.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies. Cookies are small files or data elements placed on your device that help a website remember settings, maintain a session, support security and understand how visitors use its pages. Some cookies are necessary for the website to function, while others may help with performance, preferences, analysis or relevant communications.
You can manage or restrict cookies through your browser settings. If you block, delete or disable certain cookies, some website features may not work correctly, and your preferences may not be retained. Browser settings vary, so you should check the help information for your browser or device if you want to change cookie controls.
Security of information
Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, authentication procedures and restrictions on staff or suppliers who can access information.
No online system can be guaranteed to be completely secure. You are responsible for keeping your login details confidential, using a secure device and notifying support if you believe your account has been accessed without permission. Gizbo Casino will not ask you to disclose your password through an unsolicited message.
How long information is kept
Personal information is generally kept only for as long as it is needed for the purposes described in this policy, to provide services, resolve disputes, maintain business records, protect the website or meet legal and compliance requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Your privacy rights and contact requests
Depending on the circumstances and applicable privacy requirements, you may have rights in relation to the personal information held about you. These rights may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications.
To exercise your data rights or ask a privacy question, contact support@gizbocasino-online.top. Please explain your request clearly and include enough information for your account or request to be identified. For security, identity checks may be required before information is released, corrected or deleted. This helps prevent unauthorised access to another person’s information.
- Access: ask what personal information is held about you and, where appropriate, request a copy or explanation of how it is used.
- Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where possible.
- Deletion: ask for information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible if records must be retained for legal, security, dispute resolution or compliance purposes.
- Marketing consent: withdraw consent to marketing or ask for your marketing preferences to be changed. You can also use an unsubscribe option where one is included in a marketing message.
Requests will be considered within a reasonable timeframe. In some cases, access may be limited or a request may be declined where this is permitted or required by law, for example where disclosure could affect security, another person’s privacy, an investigation or a legal obligation. If a request cannot be completed in full, an explanation may be provided where appropriate.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or privacy requirements. The updated version will be made available on the website, with the revised date or other notice where appropriate. You should review this page periodically, particularly before continuing to use the services after a material change.
If you have questions about this Privacy Policy, your information or a data rights request, please contact support@gizbocasino-online.top.