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Betting Rules
Gizbo Casino holds a licence from the Curaçao Gaming Authority (Licence No. OGL/2024/169/0146, issued 28 October 2024), and all transactions are protected by 128-bit SSL encryption.
1. General betting requirements
Gizbo Casino provides betting and gaming services subject to applicable laws, regulatory requirements and the rules published on the website. These rules are intended to give players clear information about how bets are accepted, recorded, settled and reviewed. Additional conditions may apply to particular games, markets, promotions or payment methods. If a game or promotion has separate rules, those rules form part of the terms applying to your use of that service.
You must have an active account where an account is required to place a bet. You are responsible for ensuring that the information connected with your account is accurate and kept up to date. You must use your own account and must not allow another person to access or use it. Bets placed through your account may be treated as having been placed by you, unless there is evidence of unauthorised access or another circumstance requiring investigation.
- You must meet all applicable age, identity, location and eligibility requirements before using betting services.
- You must comply with all laws that apply to you when accessing the website or placing a bet.
- You must not place bets on behalf of another person or use funds belonging to another person without proper authority.
- You must not use the service for unlawful activity, fraud, money laundering, account sharing or any attempt to manipulate an outcome.
- You are responsible for checking the details of a bet before confirming it.
- You should keep your login information private and notify the operator if you suspect that your account has been compromised.
Gizbo Casino may apply verification, security and compliance checks before or after a bet is accepted. These checks may involve confirming identity, account ownership, payment information, source of funds or eligibility to use a particular service. Where a review is required, access to some features, bets or transactions may be restricted until the review is completed.
2. Placing and confirming bets
A bet is generally submitted by selecting the relevant game, market, wager or option, entering or confirming the stake, and selecting the button or instruction used to place the bet. Before confirming, you should review the selection, odds or applicable rules, stake, potential return and any other displayed information. The information shown at the time of confirmation is the information you should rely on, subject to these rules and any applicable game-specific terms.
A bet is not necessarily accepted merely because you have selected an option or entered an amount. Acceptance occurs when the bet is recorded by the betting system and a confirmation or equivalent record is provided. You should check your account history or betting record after placing a bet. If a bet does not appear to have been accepted, you should not assume that it has been placed.
Bet details and changes
Once a bet has been accepted, it generally cannot be changed, cancelled or withdrawn unless the website expressly provides that option. Any available cash-out, cancellation or adjustment feature is subject to its own conditions and may not be available for every bet. A request to change a bet does not take effect unless the system confirms the change.
You should not rely solely on a displayed balance or screen message if there is a delay or interruption. If your connection is lost while a bet is being placed, the bet may still have been submitted. Check your account history before trying again. Repeated attempts may result in more than one bet being accepted.
Minimums, maximums and restrictions
Minimum and maximum stakes, winnings limits, market restrictions and other controls may apply. Any applicable limit may be displayed during the betting process or described in the relevant game or promotion rules. A bet that exceeds an applicable limit may be rejected, reduced or handled in accordance with the rules for that service. Limits may vary by game, account, market, payment method, promotion or other relevant factor.
The operator may refuse, restrict or suspend betting activity where permitted by applicable rules. This may occur because of technical issues, risk controls, responsible gambling measures, suspected misuse, verification requirements, a market being unavailable or another legitimate operational reason. Where appropriate, information about the relevant action may be provided through the account or available support channels.
3. Results, settlement and corrections
Bets are settled using the official result or outcome applicable to the relevant game or market. The rules for the particular game determine what counts as a winning, losing, void or otherwise settled bet. Where a game-specific rule conflicts with a general description, the game-specific rule will generally apply to that game. You should read the rules shown for the game before placing a bet.
- A winning bet is settled according to the applicable odds, prize calculation or game rules.
- A losing bet does not qualify for a return unless the relevant rules provide otherwise.
- A void or cancelled bet is handled according to the applicable market or game rules.
- A result may be delayed while official information is confirmed or a technical review is completed.
- A settled bet may be corrected if an obvious error, system issue, incorrect result or other material mistake is identified.
If a bet is accepted because of an obvious error, including an incorrectly displayed price, payout, result or market description, the bet may be corrected or voided in accordance with the applicable terms. An obvious error may include information that is clearly inconsistent with the intended market, game or available information. If a correction is made, the operator may update the account record and any related balance.
Technical failures, communication delays, data errors, software faults and interruptions can affect the display or processing of bets. Where a problem affects the integrity or accurate settlement of a service, the affected bets may be reviewed, suspended, adjusted or voided as permitted by the applicable rules. The operator will take reasonable steps to maintain accurate records and resolve material issues consistently.
Disputes and account records
Your account history, transaction records and system records may be used to establish what was selected, when an action occurred and whether a bet was accepted. If you believe a bet has been settled incorrectly, review the game rules and account record first, then raise the issue through the available support process. Include the relevant date, game or market and any reference information shown in your account, while avoiding the disclosure of your password.
A review may require additional information to confirm the account and understand the issue. Reviews may take longer where results, records, identity or technical events need to be checked. A decision will be made using the available evidence, the applicable rules and any legal or regulatory obligations.
4. Responsible betting and important reminders
Betting should be treated as entertainment, not as a way to earn income or recover losses. Only use money you can afford to lose and set a personal budget before you begin. Never chase losses by increasing your stake, borrowing money or continuing to play for longer than planned. If betting stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, take a break and seek support.
- Decide how much time and money you will spend before placing a bet.
- Keep track of your deposits, stakes, losses and playing time.
- Do not bet when you are upset, tired, under the influence of alcohol or drugs, or trying to solve a financial problem.
- Use any available account tools for deposit limits, activity limits, breaks or self-exclusion.
- Do not ask another person to place bets for you or use another person’s account.
- Contact an appropriate gambling support service or qualified professional if you are concerned about your gambling.
Responsible gambling tools may be available through your account or by request. Their availability, operation and effect may differ depending on the tool selected. A break or self-exclusion request should be treated seriously, and you should not attempt to bypass it by opening or using another account. If you request account restrictions, follow the instructions provided and do not continue to deposit or bet while the request is being processed.
These Betting Rules are general information and do not replace the full Terms and Conditions or the specific rules displayed for a game or market. Gizbo Casino may update these rules when necessary, including to reflect changes to the service, applicable law, security requirements or responsible gambling practices. The version published on the website at the relevant time will generally apply to new betting activity, subject to any rights or obligations that cannot legally be changed.